Helpdesk Administrator

QinetiQ employs more than 6000 people in 51 locations around the world, offering our customers premier expertise in advice, services and creative technology-based products.

QinetiQ Australia, part of the global QinetiQ group, provides technological and scientific expertise to help customers protect and advance their vital interests. As an innovative science and technology company, we help solve some of our customers' most challenging problems. Our determination to deliver and improve today and anticipate and shape tomorrow, makes QinetiQ a very exciting, rewarding and respected place to work and learn.

Level 1 Helpdesk Administrator

Due to our continued growth, we are currently recruiting a Level 1 Helpdesk Administrator to join our Corporate Services team in Adelaide, SA.

Corporate Services

Supporting our technical delivery teams is our Corporate Services division; the oil in the QinetiQ machine. Together our corporate services team enable our people to continue to deliver great work to our clients.

As Level 1 Helpdesk Administrator , you will be responsible for:

Building and maintaining knowledge based articles and self-help documentation in QinetiQ knowledge management system

Following up any outstanding incidents with timely resolution

Providing support to the procurement and setup of new IT equipment, i.e. installation of new software or network systems

Management of Level 1 Telecommunications (Mobile & Desk Phones) and Hardware Assets

To be successful in this role, you will bring with you:
A tertiary qualification in Information Technology (desirable)

Minimum 2 years' work experience (working in a Helpdesk environment advantageous)

The ability to work in a high pressure environment and balance competing priorities

Strong IT technical skills and knowledge

Strong documentation skills

Strong written and oral communication, i.e. ability to explain complex and technical information in user friendly language

Excellent interpersonal skills and builds rapport across all levels of the business

The ability to work effectively as part of a small team

Candidates will need to be eligible to obtain an Australian Government Security Clearance.

QinetiQ conducts pre-employment screening, including but not limited to identity verification and police checks, for all preferred candidates.”

Life at QinetiQ

Our people and our culture make QinetiQ a great place to work, we value integrity, collaboration and performance.

QinetiQ is a Workplace Gender Equality Agency Employer of Choice, Work180 Endorsed Employer for Women and past winner of the Defence Teaming Centre Employer of Choice Awards.

We look after our people are committed to attracting and retaining the best talent in the market. We celebrate our differences and incorporate diversity and inclusion into everything we do. Our salary and benefits package is designed to make sure we support our diverse group of employees through the different stages of their life and careers.

Some of our benefits include:
Annual professional development allocation and study leave

Flexible working options that suit you

Leave purchase scheme to balance what’s important to you

Loyalty leave, earn extra days of annual leave up to an additional 10 days per year

Performance bonus awards for individual and company success

Salary continuance Insurance, protecting you financially during times of ill health

Cultural or Religious day of significance leave to observe days of significance to you

Up to 18 weeks paid parental leave with no minimum qualifying period

Dress for your day, no formal dress code just wear what feels good and suits your day

Give back with an annual volunteering day

Save money with our travel club and discounted health insurance options

Be supported with employee assistance services and family violence leave

#LI-RB

As the defence industry in Australia grows, it is an exciting time to join QinetiQ. What the company looks like today will be different to that of tomorrow as we navigate an ever changing world. To innovate for our customers advantage we value the need for diversity of thought in everything we do. We provide a flexible and inclusive environment where our people can bring their whole selves to work, meaningfully contribute and have equal opportunity to succeed. We actively seek applications from people who come from diverse backgrounds and experiences. Aligned with our Gender Equality Strategy and Reconciliation Action Plan we also encourage applications from women, Aboriginal and Torres Strait Islander people.

Skills

• Adding Machine
• Strong Interest Inventory

Requirements

• Availability Full-Time
• Education Master
• Experience 4 - 5 Year
• Gender No Preference